todays fast moving world, when your computer system requires maintenance,
it's nice to known that prompt assistant is only a call away.
SWIFTsoft offer several
types of hardware support.
On-site support contract
Most of our customers
avail of our on-site support service. When maintenance is required a call
is logged with our support department, and if the problem is not resolved
immediately, then a support engineer will visit the customer's site.
The contract covers all
parts* and labour required to return the equipment to working order. An engineer
will be on-site within a maximum of 8 working hours (other response times
are available.) * For full details and a list of exclusions, please contact
If the equipment can not
be repaired on-site, then SWIFTsoft will provide loan equipment while repairs
take place at our offices.
Contract customers receive
top priority at all times.
If you do not have a support
contract you may return the equipment to our office for repair. No guarantees
can be given on timescales for non-contract work, as contract jobs are always
given top priority.
Out of warranty support
Provided the equipment
was purchased from SWIFTsoft, we are always pleased to assist in resolving
any problems you may have.